退款政策说明 (Refund Policy)
生效日期：2026 年 11 月 1 日
1. 订阅怎么计费
- 付费档位按月订阅，以美元计价，由 Stripe 处理付款。
- 订阅成立时立即扣第一期费用，之后每个计费周期开始时自动续费，直到你取消。
- 你的银行或卡组织可能另收换汇费或境外交易手续费，这部分不由我们收取。
2. 取消订阅
- 你可以随时在官网用户中心点“管理订阅”取消。
- 取消后不会再续费；当前计费周期结束前仍可使用付费权益，到期后自动回到免费版。
- 当前周期已付费用一般不按剩余天数退还，下面第 3 条情况除外。
3. 退款
以下情况可以申请退款，请发邮件到 huhuwen09@gmail.com，写明注册邮箱和原因：
- 重复扣款或错误扣款：全额退还多扣的部分。
- 服务长时间不可用：因我们的原因导致付费功能在一个计费周期内无法正常使用的，可按比例退款。
- 我们停止运营：按比例退还已付但未使用的部分。
- 适用法律规定你享有的其他退款权利（例如部分地区的消费者撤回权）。
退款原路退回到付款方式，到账时间取决于银行或支付机构，通常 5～10 个工作日。退款后对应的付费权益立即结束。
4. 换档
在“管理订阅”里升级或降级档位时立即生效，差价按当前周期剩余时间按比例计算：升级需补差价，降级多付的部分记为账户余额，自动抵扣之后的账单，不退回原付款方式。具体金额以确认页面显示为准。
5. 不予退款的情况
- 因违反《用户服务协议》被暂停或终止账号的。
- 因 AI 厂商调整其服务、额度或条款，导致你在 ZHITONG 中管理的账号不能使用的（这不属于 ZHITONG 的服务故障）。
6. 联系我们
Effective date: November 1, 2026
1. How Billing Works
- Paid plans are monthly subscriptions priced in US dollars, with payments processed by Stripe.
- The first month is charged when you subscribe; after that, the subscription renews automatically at the start of each billing period until you cancel.
- Your bank or card network may charge currency conversion or foreign transaction fees; these are not charged by us.
2. Cancelling
- You can cancel at any time via "Manage Subscription" in the account page on our website.
- After cancelling, you will not be charged again. You keep paid features until the end of the current billing period, then return to the free plan automatically.
- Fees already paid for the current period are generally not refunded pro rata, except in the cases in Section 3.
3. Refunds
You can request a refund in the cases below. Email huhuwen09@gmail.com with your account email and the reason:
- Duplicate or incorrect charges: the overcharged amount is refunded in full.
- Extended service outage: if, through our fault, paid features could not be used properly during a billing period, you can request a pro-rata refund.
- We shut down the Service: unused fees already paid are refunded pro rata.
- Any other refund rights you have under applicable law (such as statutory withdrawal rights in some regions).
Refunds go back to the original payment method. Timing depends on your bank or payment provider, usually 5–10 business days. Paid features for the refunded period end when the refund is issued.
4. Changing Plans
Upgrades and downgrades made in "Manage Subscription" take effect immediately, and the difference is prorated over the time remaining in the current period: an upgrade charges the difference, and a downgrade credits the overpaid amount to your account balance, applied automatically to future invoices rather than refunded to your payment method. The exact amount is shown on the confirmation page.
5. When Refunds Are Not Given
- Your account was suspended or terminated for breaching the Terms of Service.
- An AI vendor changed its service, quotas or terms so that accounts you manage in ZHITONG can no longer be used (this is not a fault of the ZHITONG service).